Payment and Delivery
Spray Plant 2k Ltd is a UK registered company, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs - For orders over £100 (Excluding VAT), delivery is included to UK addresses. Orders below the £100 level will be subject to a £12.50(Excluding VAT) postage charge.
Our preferred use for delivery is TNT express services they offer an excellent Next day delivery and offer complete traceability and Proof of delivery service.
For delivery outside the UK please call for a delivery price.
Returns policy - We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our returns policy for full details.
Pricing and Payment
All prices are in sterling and a price including vat is shown in brackets.VAT is charged at the standard rate (20.0%). Purchase made outside the EU can order VAT free. Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holders details including address, these details are check for security reasons and any mis-match in details may cause a delay.
Credit card security
We use Sage Pay to process our on-line orders, Sage Pay is one of the leading payment service providers. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. We do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.
We aim to keep the majority of the goods listed on our website physically in stock. We have tried to provide an accurate indication of expected delivery. If the date looks unlikely to be met we will contact you and let you know a revised date, which will enable you to decide whether to wait for the product or cancel the order.
Any information you enter into our website will only ever be used by us and our secure payment company for the purpose of fulfilling your order. Or to send you relevant marketing information should you subscribe to it. Please rest assured that we will never sell your information to any third party.
We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us